Store Policies / Returns
> statement of principles
our mission
We strive to match the quality of our clients' purchasing experience with the high quality of the furniture and lighting that we represent.
transparent pricing policy
Accessible and consistent pricing is a basic and necessary part of making an intelligent purchasing decision. We try to post prices on-line for items that we stock, or items that we believe are of interest to our clients.
transparent product information
We believe in transparent product information and that clients are entitled to know where a product is made, and who made it. As an exclusive provider of authentic European luxury brands, we fully disclose our product's brands, country of origin, model numbers, fabric grades, and finishes.
honesty, integrity, and respect
We strive to guide our clients through the purchasing process in an atmosphere of respect, while being completely honest and forthright. We do our best to communicate clearly and effectively and to address concerns in a timely and efficient manner.
> order cancellations and returns
cancelling an orderChange of heart? No problem, online purchases may be cancelled and refunded within 24 hours from the time of order placement.
sale items
All goods purchased "on sale" at special pricing are final sales.
online orders
Online orders are non-returnable, with the exception of items which are inadvertently delivered with manufacturer’s flaws, or which arrive damaged. Goods which are delivered flawed or damaged may be returned for a refund or store credit if:
- we are notified of any damage within 1 day of the delivery for items that are delivered to door,
- we are notified of any damage at the time of delivery for items that are delivered and unwrapped, or with white glove delivery.
special orders
Items which are special ordered to your custom specifications which ship directly from our factories in Europe, are produced on demand exclusively for you and are not returnable. We require a 50% deposit at the time of the order which is non refundable after 24 hours.
in store purchases
Goods purchased at our store location in Delta BC may be refunded if we are notified within 1 day of the delivery. Goods must be returned in new condition in their original packaging, and are subject to a 10% restocking fee. Any delivery fees are non refundable, and the cost of return shipping the item will be deducted from the refund amount. Refunds will be issued once goods are received and inspected, and we reserve the right to deny a refund if the item is returned in less than new condition, or without its original packaging. There are some exceptions to refunds for in store purchases: goods which require a significant amount of assembly such as dining tables and beds, items containing marble, and hygienic products such as mattresses, are non refundable.
Please inspect your goods carefully at the time of delivery. Goods purchased in store which are delivered flawed or damaged may be returned for a full refund only if:
- we are notified of any damage within 1 day of the delivery for items that are delivered to door,
- we are notified of any damage at the time of delivery for items that are delivered and unwrapped, or with white glove delivery.
Goods which have been signed for as being “received in good condition” cannot be returned afterwards because of damage.
Goods which are purchased in store and taken on the spot, will be inspected with the purchaser at the time of purchase. Once goods are removed from the store by the purchaser, any damage which occurs after this is the responsibility of the purchaser, and goods may not be returned because of damage.